PRIVACY POLICY
Welcome to Southwell Physiotherapy & Sports Injury Clinic's privacy policy. Your privacy is important to us.
It is Southwell Physiotherapy & Sports Injury Clinic's responsibility to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
This privacy policy aims to give you information on how Southwell Physiotherapy & Sports Injury Clinic collects and processes your personal data including any data you may provide through our websites or on the telephone or when you sign up to our newsletter or access our services.
Our website is not intended for children and we do not knowingly collect data relating to children.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.
WHERE IS YOUR DATA STORED AND WHO HAS ACCESS TO IT?
Your data is stored by Southwell Physiotherapy & Sports Injury Clinic.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Your data is never passed on, sold or swapped for marketing purposes.
THE DATA WE COLLECT ABOUT YOU
We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and treatment. This is to support the provision of high quality care. Personal details are also collected when you telephone our service with an enquiry however these details are not filed once the enquiry is responded to. We may also collect details from our website should you send an enquiry through our forms. This information is not kept beyond the time to answer the response.
These records may include:
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Basic details, such as name, address and date of birth.
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Contact we have had, such as appointments.
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Details and records of treatment and care, including notes and reports about your health
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Results of scans, interventions you have had
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Information from other health professionals or next of kin.
It may also include personal sensitive information such and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in your care to deliver and provide improved care, deliver appropriate treatment and care plans, to meet your needs.
HOW YOUR PERSONAL DATA IS COLLECTED
Information is collected in a number of ways, via your new patient registration form, your consultant, referral details from your GP or other healthcare professional or directly given by you.
WHAT IS YOUR DATA USED FOR?
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To identify who you are when you contact us.
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To contact you directly regarding your appointment/s, treatment plans and enquiries.
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To contact you directly in response to any enquiries you have contacted us via email, through our website contact form or by telephone communications.
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To help inform decisions that we make about your care.
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To ensure that your treatment is safe and effective.
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To work effectively with other professionals who may be involved in your care.
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To review care provided to ensure it is of the highest standard possible.
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For research and audit ( this would be anonymous case studies).
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To resolve complaints or issues you may have with Southwell Physiotherapy & Sports Injury Clinic's services.
It helps you because;
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Accurate and up-to-date information assists us in providing you with the best possible care.
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Where possible, when using information to inform future services and provision.
RETENTION PERIOD OF YOUR DATA
Southwell Physiotherapy & Sports Injury Clinic aligns retention periods for the storage of patient information and records to the NHS Records Management code of practice.
This means we will keep your records for a period of 8 years.
RECIPIENTS OF PERSONAL DATA
To provide best care possible, sometimes we will need to share information about you with others. We may share your information with a range of Health care professionals but will always ask your permission to do this. Information sharing is governed by specific rules and law.
HEALTHCARE REFERRAL
During your treatment you may be referred by your Physiotherapist to another healthcare professional for part of your treatment. Southwell Physiotherapy & Sports Injury Clinic will always obtain permission before undertaking this.
INSURANCE COMPANIES
During your care we may need to share information to insurance companies where insurance plans are used to cover the costs of the care and treatment you as a patient are receiving. The data shared will be in the form of claims relating to the treatment received so that appropriate payment can be made. The insurers that receive this information will be highlighted to Southwell Physiotherapy & Sports Injury Clinic by the individual involved and consent must be given by the patient.
YOUR RIGHTS TO ACCESS
You have the right to request a copy of your personal data that is held by Southwell Physiotherapy & Sports Injury Clinic at any time. This will be provided by email.
YOUR RIGHTS TO RECTIFICATION
If you would like to update any of your personal data you can request that this is updated at any time by emailing us or via the contact form on our website.
YOUR RIGHT TO WITHDRAW CONSENT
If you would like Southwell Physiotherapy & Sports Injury Clinic to erase your personal data you can do so by formally requesting this via email at reception@southwellphysio.co.uk. There are a few exceptions around this;
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You have an appointment with us and/or are currently receiving treatment.
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You have the right to refuse/withdraw consent to information sharing at any time. We will fully explain the possible consequences to you at such a time as withdrawing consent could include delays in you receiving care.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
THIRD-PARTY LINKS
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Click here to learn more about the cookies used on our site. You can learn more about the use of cookies at: https://www.allaboutcookies.org.
GOOGLE ANALYTICS
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
YOUR RIGHT TO COMPLAIN
We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.
You can submit a complaint to Southwell Physiotherapy & Sports Injury Clinic at any time by contacting;
Carole Sampson
Clinical Director
Email address: reception@southwellphysio.co.uk
Postal address: 3 The Ropewalk, Southwell, Nottinghamshire NG25 0AL, UK
Telephone number: 01636 816 222
You always have the right to complain to our supervisory authority. We are based in the UK and our Supervisory Authority is the UK Information Commissioners Office, and more information can be found here:
or you can write to the ICO by using the address below;
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
QUESTIONS AND YOUR CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: reception@southwellphysio.co.uk.